Customer reviews of Cars Of London

By Rachel A on 05 October 2017 | Verified purchase

I was really pleased with my experience with Cars of London, they were friendly and professional at all times, and I am so happy with my car. It is reassuring it came with 3 months warranty. The whole process of buying a car can be stressful but they made my experience really easy. I would highly recommend Cars of London to my friends and family.

Reply from Cars Of London on 06/10/17

So glad to hear you are enjoying your Renault Convertible! Hope you had a few weeks of roof down motoring! Feel free to pop in whenever you are local for a chat and a free winter check!

By Aaron S on 05 October 2017 | Verified purchase

Excellent service and really appreciate the free delivery to us up in the East Midlands. First time we have actually bought a car without seeing it! However all was as described and very pleased with our "new" Mercedes!

By Valentina G on 05 October 2017 | Verified purchase

From the beginning we knew we were with someone who knows cars and wants to give you the best car possible for your needs. Also, they took care of MOT and service for us and drove it across London to deliver it.

Reply from Cars Of London on 06/10/17

Really pleased to hear you are enjoying your Jeep Cherokee, and will do more so now we are reaching the winter months! It's a great vehicle and I'm sure will be a superb 4x4 for you. It really was a pleasure to supply you with your new car, and looking forward to doing business in the future!

By Laura M on 24 October 2019 | Purchase not verified

I bought a Citroen c2 from this dealer with a 3months warranty. Everything started off fine but after a few days of having the car I started noticing strange noises coming from the engine. I contacted the owner who agreed to get it checked out. He took the car to the garage in the middle of no where and brought it back with a broken door handle and the noises were exactly the same! I contacted him to let him know and he denied breaking the door handle and said he would speak to the garage about the engine noises that hadn’t changed. I contacted him when my warranty was still valid and I’ve never heard from him after that . I have called multiple times and sent messages but he has completely stopped communicating with me. My warranty has now ran out which means any repairs made to the car will cost me more money. I even explained that the car sounds unsafe to drive and he did nothing about it. I feel like I’ve been taken advantage of and I will never buy from this dealer again!

Reply from Cars Of London on 13/11/19

Good Afternoon, We will need some help to try and locate you as a customer of ours, in order for us to look into the issues raised, in order to resolve any outstanding concerns. The points raised certainly seem out of place and not something we experience day to day. Our warranty period is 6 months, so not sure if you have purchased a vehicle from a different Dealer? However to be sure, please contact our offices as a matter of urgency so we can firstly establish you have purchased from us, and if so, hopefully we can bring the issues to a swift resolution. Kind Regards, The Sales Team, Cars of London.

By Barry L on 07 August 2019 | Purchase not verified

Grant is a truly professional seller of excellent used cars, a thorough gentleman with the highest standard of integrity. Should you have a problem after purchase he will go the extra mile to rectify them. Highly recommended. Barry Leslie 07-08-2019

By Nicholas W on 29 January 2019 | Purchase not verified

Unbeatable service , Its the first car that i haven't tried to haggle over the price, because of the standard of the service provided / the quality of the car /the presentation of the car/free inspection to your door (on time) /a fountain of knowledge/this is how it should be done/ i like to be pampered when i'm spending my hard earned money + that's exactly how i felt throughout the whole experience, i only wish i could of left a tip (which i couldn't afford to do) { i only watched the deal/sale as i am the buyers driving instructor + had been asked to watch over things as it was their 1st car purchas (i've had 30+) a safe company to do business with i think , unlike 80/90% of others i've found, thanx . (think champagne glass grant/ plastic cup the rest ) my business relies on reviews so i thought its only fair to take the time, good luck , my boys happy

By Guy R on 20 January 2019 | Purchase not verified

Grant went far out of his way to make our experience of buying a replacement car a pleasurable one. With his level of service yoiu would think we werte buying a brand new car from a main dealer. We will definitely recommend him to any of our friends looking to buy a car.

By Jiankang Z on 20 January 2019 | Purchase not verified

I was looking for a 7 seats family car for accommodating my growing family. Finally, I focused on Volvo xc90. I noticed a car of this. I consulted part-exchange of my car. Grant, the owner of the dealer, replied me quickly by providing detailed evaluation of my car. Based on his good historical review, I made an appointment for test driving. He said he just have time that night. A friend and me quickly made decision to go there. He warmly welcome us. The conversation and test driving went well and I signed the buy-agreement with him. Two days later, at about 8.00AM of the Sunday morning, he rang me and said he was at the street of my home. Amazing, it is about 2 hours driving time to my home. Following up the transaction, I reported a minor problem, he also responded quickly and let me feel free to his workshop to check it. All in all, I very satisfied his service and the transaction. In the future, if I consider changing a car and he has the one I want, I will still consider him

By E A on 11 December 2018 | Purchase not verified

I needed a Ford S-max and they had exactly what I wanted. They really know their cars and were very patient with all my questions. They helped me with the registration process, financing, legal checks, insurance, and even delivered the car to me.

Reply from Cars Of London on 11/12/18

Thank you Eran for the positive review! Glad to hear you are enjoying your Ford Smax. Speak soon.

By William L on 22 November 2018 | Purchase not verified

Buying my new car from Cars of London was incredibly refreshing and easy! From the first time I spoke with them on the phone to the handover was an incredibly smooth and professional process, at every stage I felt full on confidence and not once pressured into a sale. The car was delivered on time with a new service, a years MOT and looking brand new having just been professionally valeted. I can't recommend them enough and will definitely be using them again when the times come. Thanks again!

Reply from Cars Of London on 30/11/18

Thank you very much for the great feedback. It was an absolute pleasure supplying you with your new BW 330i.